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How to mark a member as inactive (and active again)

Set a member to inactive when they stop training, keep their history, and switch them back any time. Booking a class reactivates them automatically.

Where to find it: Dashboard · Members › member › status

Narrated walkthrough recorded in the MatSync demo club · 22 s

Step by step

  1. Click the status

    Open the member and click the status next to their name, for example Active.

    Status menu on a member profile in MatSync with Set active and Set inactive

  2. Choose Set inactive

    The member is now inactive in your club. Their plans, payments, attendance and progress stay exactly as they were.

    Member marked inactive in MatSync

  3. Switch back any time

    Click the status again and choose Set active. Booking a class or getting a plan also makes an inactive member active again.

Good to know

  • Inactive members can still sign in, see the schedule and book classes.
  • Filter the Members list by Inactive to see everyone who has stopped training.
  • To do this automatically after a period you choose, turn on Automatically mark inactive in Settings › Student Access.

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